Refund Policy
Last Updated: June 16, 2026
We want you to be completely satisfied with your purchase. This policy outlines the conditions and procedures for returns, exchanges, and refunds at GHS Online Shop.
1. Eligibility Period
Returns are accepted within 14 days of delivery for most physical products. Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned: blessed sacramentals (after blessing), perishable goods, personalized items, digital downloads, and gift cards.
3. Travel Services
For pilgrimage and travel bookings, cancellations must be made at least 30 days before departure to receive a full refund. Cancellations within 30 days are subject to fees as outlined in the travel service agreement.
4. Defective or Damaged Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return and send a replacement or process a full refund.
5. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 business days and credited to your original payment method.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item). We recommend using a trackable shipping method.
7. How to Initiate a Return
To start a return, please contact our customer service team via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
If you have any questions about our refund policy, please contact us.
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